Returns, Repairs & Terms of Sale
In the unlikely event that you are not 100% happy with your purchase we operate a free 14 day money back guarantee on our products. What this means is if you’re not completely satisfied with your purchase you can return it to us within 14 days of purchase unused and in its original packaging for a full refund or replacement – whichever you prefer.
Returns are accepted within 14 days if your product is unwanted as long as you return the item unused and in its original packaging, however you will need to pay your own return postage costs.
If you need to make a return, please give us a call on 01954 231030.
Thank you for your business.
At Drummond Catering we pride ourselves on the high standard or servicing and customer support we can provide. The standard warranty offered on our products is one year (parts and labour). All our engineers are highly trained and have specialised knowledge of all our products.
Terms of Sale
The following terms of sale apply:
1. Please check your item before accepting delivery.
When your item is delivered, please check your item before accepting it. If it is damaged please refuse the item and call us on 01954 231030. We may not be able to replace or refund your item if you sign for it as ‘goods un-damaged’ and not as ‘goods damaged’ when you refuse it.
2. We accept returns within 14 days (only items that are unused, un-damaged and in their original packaging).
If your product is unwanted you can return it to us as long as you return the item unused, un-damaged and in it’s original packaging. You will need to pay your own return postage costs and be responsible for the item if it is damaged in transit. A 25% re-stocking fee will be applied.
3. We offer a 12 month back to base warranty (manufacturing defects only).
Our back to base warranty lasts for 12 months but only covers manufacturing defects. We reserve the right to either send out a replacement part or have your item returned for repair, replacement or refund at our own discretion. If an item does have to be returned under our back to base warranty you will be responsible for the cost of delivery to and from our Cambridgeshire depot.
4. We’re sorry but delivery costs are non-refundable.
We can only issue refunds for the cost of the item; we do not refund delivery costs.